Veeva MedInquiry
Streamline Medical Inquiry Management
MedInquiry manages the intake of and response to medical information requests.
Requests can be automatically received and tracked from various channels, including phone, email, CRM, and websites. Contact centers are supported with inbound telephony integration, and responses are sent and tracked directly from MedInquiry.
Teams can create, review, and approve FAQ and Standard Response libraries. MedInquiry detects FAQs from inbound inquiries and automatically creates response packages that include an email, cover letter, and approved content from the document library.
Connections with Safety and Quality enable the transfer of adverse event and product quality complaint data.
Announced 2018 Status Mature Customers 51-100
Learn about enabling response automation in Veeva MedInquiry
MedInquiry manages the intake of and response to medical information requests.
Requests can be automatically received and tracked from various channels, including phone, email, CRM, and websites. Contact centers are supported with inbound telephony integration, and responses are sent and tracked directly from MedInquiry.
Teams can create, review, and approve FAQ and Standard Response libraries. MedInquiry detects FAQs from inbound inquiries and automatically creates response packages that include an email, cover letter, and approved content from the document library.
Connections with Safety and Quality enable the transfer of adverse event and product quality complaint data.
Why Veeva MedInquiry
Fast, consistent inquiry response
Customer Success
Trusted by 60+ med info teams globally
Resources
Explore and Learn
Read features brief
Veeva MedInquiry innovation guide
Read customer story
Speed, Scale, and Connectivity: Teva’s New Standard for Medical Information
Read blog
From silos to single source of truth: Ferring’s journey to ‘one medical information’
Read article
Connecting med info, safety, and quality to improve operational efficiency
Read press release
Merck KGaA, Darmstadt, Germany transforms global inquiry management
Read overview
Advancing digital-first medical information with phactMI
Read blog
CSL Behring: The impact of automation in medical information
Watch video
Veeva MedInquiry explainer video
Read case study
Global pharma company modernizes medical information management
