Veeva Vault MedInquiry

Streamline the intake, management, and fulfillment of medical information requests with a
modern, cloud-based solution.

Benefits

Centralize intake and accelerate fulfillment with an intuitive, modern user experience.

Ensure more efficient communications with integration and synergy across the wider medical ecosystem.

Manage the end-to-end inquiry process, while eliminating siloed systems and manual processes.

Collect and respond to inquiries from multiple channels.

Increase case processing speed and accuracy with intuitive user experience
Track important case details, contacts, and documentation from one central source
Manage, assign, and escalate cases and workloads in line with SLAs and SOPs

Administer complex medical inquiries by creating custom tasks and due dates.

Review, research, and collaborate on complex cases directly from Vault MedInquiry
Search for pre-written responses or create new ones
Get visibility into the full approval process with an integrated timeline for tracking and managing tasks

Fulfill inquiries efficiently and consistently.

Create personalized cover letter and email responses from pre-configured templates
Share response documents through a secure link to control access and expiration
Send email responses directly from Vault MedInquiry, eliminating the need for an external email client

Gain efficiencies with integrations that help connect cross-functional teams.

Easily access content and data residing in Vault MedComms
Ensure rapid follow-up to field inquiries through seamless integration with Veeva CRM
Capture adverse events or product quality complaints with other Vault applications

Track progress across the entire medical information lifecycle.

Visualize data down to the finest detail with user-friendly dashboards and reports
Monitor critical operational metrics such as case volumes and response times
Optimize resources by measuring trending topics, most utilized fulfillment documents, and more