Get together, get inspired. Join us in Boston, May 2-3 at Veeva Commercial Summit.
Learn more

Veeva Vault MedInquiry

Streamline the intake, management, and fulfillment of medical information requests with a
modern, cloud-based solution.

Benefits

Speed case processing

Centralize intake and accelerate fulfillment with an intuitive, modern user experience.

Automate cross-functional processes

Ensure more efficient communications with integration and synergy across the wider medical ecosystem.

Reduce administrative burden

Manage the end-to-end inquiry process, while eliminating siloed systems and manual processes.

Features

Centralized medical inquiry management

Collect and respond to inquiries from multiple channels.

  • Increase case processing speed and accuracy with intuitive user experience
  • Track important case details, contacts, and documentation from one central source
  • Manage, assign, and escalate cases and workloads in line with SLAs and SOPs
Centralized medical inquiry management

Custom medical inquiry tasks

Administer complex medical inquiries by creating custom tasks and due dates.

  • Review, research, and collaborate on complex cases directly from Vault MedInquiry
  • Search for pre-written responses or create new ones
  • Get visibility into the full approval process with an integrated timeline for tracking and managing tasks
Custom medical inquiry tasks

Automated response package generation

Fulfill inquiries efficiently and consistently.

  • Create personalized cover letter and email responses from pre-configured templates
  • Share response documents through a secure link to control access and expiration
  • Send email responses directly from Vault MedInquiry, eliminating the need for an external email client
Automated response package generation

Gain efficiencies with integrations that help connect cross-functional teams.

  • Easily access content and data residing in Vault MedComms
  • Ensure rapid follow-up to field inquiries through seamless integration with Veeva CRM
  • Capture adverse events or product quality complaints with other Vault applications
Interoperability across the medical ecosystem

Track progress across the entire medical information lifecycle.

  • Visualize data down to the finest detail with user-friendly dashboards and reports
  • Monitor critical operational metrics such as case volumes and response times
  • Optimize resources by measuring trending topics, most utilized fulfillment documents, and more
Real-time performance monitoring

Resources for Vault MedInquiry

Global Pharma Company Modernizes Medical Information Management
Customer Story Global Pharma Company Modernizes Medical Information Management
Ensure your Solution Can Evolve with your Changing Business Needs
Infographic Ensure your Solution Can Evolve with your Changing Business Needs
Modern Medical Inquiry Management for Efficient Scientific Communication
Product Brief Modern Medical Inquiry Management for Efficient Scientific Communication