Veeva Vault MedInquiry

Streamline Medical
Inquiry Management

Simplify the intake, management, and fulfillment of medical information
requests with a modern, cloud-based solution.

Announced 2018
Status EARLY
Customers 51-100

Veeva Vault MedInquiry manages the intake of and response to medical information requests.

Requests can be automatically received and tracked from various channels, including CRM, email, and websites. Healthcare professional contact details can be looked up directly from OpenData.

MedInquiry creates a response package that includes documents from MedComms and an automatically generated cover letter and email. Responses are sent and tracked directly from MedInquiry.

MedInquiry can be integrated with Vault Safety and Vault Quality to transfer data related to adverse events and product quality complaints.

Why Vault MedInquiry

Fast, consistent inquiry response

  • Speed case processing

    Centralize intake and accelerate fulfillment with an intuitive, dynamic user experience.
  • Automate cross-functional processes

    Gain efficiencies with integrations to create synergies between systems and cross-functional teams.
  • Reduce administrative burden

    Manage end-to-end inquiry processes, while eliminating siloed systems and automating manual tasks.
Aurinia Axsome BD Chiasma CSL Dexcom Elevar Ferring Galderma Horizon Illumina
Immunogen LEO Merz Novocure OM Orchard Sarepta Shionogi UCB Vericel


Explore and learn

Merck KGaA, Darmstadt, Germany transforms global inquiry management
Read press release
Advancing digital-first medical information with phactMI
Read overview
CSL Behring: The Impact of Automation in Medical Information
Read blog
Veeva Vault MedInquiry Explainer Video
Watch video
Veeva Vault MedInquiry Innovation Guide
Read more
Maximizing the strategic role of medical information
Read blog post
Global pharma company modernizes medical information management
Read case study
Assessing your medical inquiry management solution
Take self-assessment
Tips for a successful medical inquiry management implementation
Read blog post

Interested in learning more about how Veeva can help?