Veeva CRM
Trusted by the global life sciences industry with a digital-first approach.
Benefits
Put the Customer at the Center
Improve customer experience and HCP engagement across all channels.
Drive the Right Actions
Leverage data science and embedded intelligence to deliver the most effective, timely messages to customers.
Deliver Insights into Customer Behavior
Ensure field teams have the most up-to-date information and insights to plan and execute calls.
Features
Approved Notes
Build deeper customer relationships with compliant note capture.
- Makes it easy to capture free text notes directly in Veeva CRM
- Detects potential compliance risks such as off-label messaging
- Helps field reps remain compliant with every interaction
MyInsights
Tailored insights at the point of execution via pre-built and custom visualizations.
- Real-time information delivered within your reps’ daily workflow, regardless of their mobile device
- View data any way you want using open industry standards
- Access an ecosystem of Veeva-certified content, services, and technology partners
Intelligent Next Best Actions
Veeva CRM provides flexibility for commercial organizations to implement artificial intelligence how they want.
- Veeva CRM Suggestions provides an open model to implement next best actions using any data science provider
Manage strategic accounts with collaborative, account-focused tools.
- A central location dedicated to coordinate team-selling for the most strategic customer accounts
- Develop engagement strategies for specialties such as oncology, rare disease, and other therapeutic areas
- Visualize progress towards account goals with KPI dashboards
A reimagined experience for Veeva CRM online users.
- Attractive visual interface that takes full advantage of Salesforce Lightning capabilities
- Pre-built, role-based apps for brand management, key account management, primary care, pharmacy sales, field medical, and event coordinators
- Increase productivity by accessing the insights you need faster than before
HCP engagement data from Veeva CRM is now available in the Crossix DIFA marketing analytics platform.
- Veeva CRM Boost for DIFA provides a comprehensive view of HCP sales and marketing efforts to better assess and optimize impact across channels.
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