Vault CRM is a deep application for life sciences that connects sales, marketing, and medical teams on a single platform with a unified customer database. It enables key capabilities such as customer profiling, content sharing and management, territory and account planning, key account management, sampling, call center, inside sales, and field engagement.
Core capabilities support critical region-specific business requirements and regulatory needs. Vault CRM is accessible online via a browser and desktop application, with full offline support on the iPad and iPhone.
Veeva AI for Vault CRM — featuring Media Agent, Voice Agent, Free Text Agent, and Pre-call Agent — will be available at no cost through 2030.
Delivers Critical Local Capabilities: Supports all critical region-specific capabilities and regulatory needs – from Brazil to Japan, Germany and beyond.
Hundreds of Compliance Features: Compliant at its core, Vault CRM stays up-to-date with ever-evolving regulatory and compliance needs.
Full Offline Support: Data, configurations, and content are seamlessly synchronized across mobile devices, giving the field team instant access to the information they need online and offline.
Media: Semantic search to locate, summarize and launch content in content library for quick access to relevant information.
Voice: Enables voice input for Vault CRM so it’s faster and easier for reps to capture information and follow-up actions.
Free Text: Detects and flags potential issues in call notes to ensure accuracy and compliance. With more in-depth call reporting companies gain the advantage of richer, higher quality customer insights.
Pre-call: Provides insights and suggested actions from relevant data, content, activity, and trends that help reps find the right HCPs and prepare for a call.
Powered by Veeva AI in Vault Platform and all applications.
